VMS Support information - how to get help

If the VMS is not working please perform your usual system checks locally. If the issue persists, contact the BSO helpdesk.

If you have access to the online vFire customer portal, please log an IT support call with the Affected Resource as ‘Vaccine Management System'.

Otherwise, either phone BSO ITS Service Desk on Tel: 028 95 36 2400 or Email: supportteam@hscni.net and ask for a support call to be raised on your behalf. Please make it clear that the issue relates to the Vaccine Management System.